Privacy Policy

1. Introduction
This policy outlines how we collect, use, and protect your personal information in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles. It applies to all brands under our group

2. Information We Collect
We may collect:

  • Contact details (name, address, email, phone)
  • Transaction history and purchase details
  • Payment information (processed securely)
  • Demographic information (age, gender)
  • Website usage data (cookies, IP address, browsing behavior)
  • Social media interactions

3. How We Collect Information
Information is collected when you:

  • Make in-store or online purchases
  • Create an account or join loyalty programs
  • Interact with us via social media
  • Participate in promotions or surveys
  • Browse our websites (via cookies and tracking technologies)

4. Use of Personal Information
Your data helps us to:

  • Process orders and deliver products
  • Provide customer support
  • Improve our products and services
  • Conduct market research
  • Send marketing communications (with consent)
  • Prevent fraud and ensure security

5. Disclosure of Information
We may share information with:

  • Payment processors for transactions
  • Delivery and logistics providers
  • Marketing and analytics service providers
  • Regulatory authorities when required by law
  • Other group companies for business operations

6. International Data Transfers
Some service providers may be located overseas, including in Germany, USA, and Singapore. We take reasonable steps to ensure these parties protect your information appropriately.

7. Data Security
We implement technical and organizational measures to protect your information, including:

  • Secure servers and encryption
  • Restricted access to personal data
  • Regular security assessments

8. Your Rights
You may:

  • Request access to your personal information
  • Correct inaccurate details
  • Opt-out of marketing communications
  • Request deletion of your data (subject to legal requirements)
  • Make a privacy complaint

9. Cookies and Tracking
Our websites use cookies to:

  • Remember preferences
  • Analyze website traffic
  • Improve user experience
    You can manage cookie settings in your browser.

10. Policy Updates
We may update this policy periodically. The current version will always be available on our website

For more information about our privacy practices, please visit our Help Center or review our Terms and Conditions