Returns Policy

Your Right to a Refund
You are entitled to a refund if an item is:

  • Faulty with undisclosed defects
  • Not of merchantable quality (doesn’t meet reasonable expectations based on description and price)
  • Not fit for its intended purpose

To qualify, you must return the item within a reasonable time with proof of purchase (tax invoice, receipt, bank statement or packing slip). Alternatively, you may choose an exchange or gift card instead of a refund.

Change of Mind Policy
While not legally required, we offer refunds/exchanges for change of mind within 30 days of purchase (or delivery for online orders) if:

  • Item is unworn and in original condition
  • All original labels/tags are attached
  • Proof of purchase is provided

Exceptions: Earrings, cosmetics, lingerie and hosiery cannot be returned for hygiene reasons.

Sale Item Returns

  • In-store purchases: Exchange only within 30 days
  • Online purchases: Refund or exchange allowed (acknowledging you couldn’t try on items)

Faulty Items
For defective products, contact customer support or visit a store for assistance.

Afterpay Purchases

  • In-store: Return to store only
  • Online: Return online or in-store
    Refunds process to your Afterpay account. Using a different card for returns means you’ll still owe remaining payments.

VIP Reward Vouchers/Promo Codes

  • In-store returns: Excess amounts refunded; voucher portion exchange only
  • Online returns: Voucher value forfeited (discounts proportionally applied to items)

Return Methods

  1. In-store:
    • Bring proof of purchase
    • Refunds to original payment method (excluding shipping/VIP vouchers)
    • Online purchases can be returned to stores
  2. Online:
    • Use the returns portal to generate a label
    • Include completed returns slip
    • Track your return (we’re not responsible for lost items)

International Returns

  • Ship to designated address with packing slip
  • Use trackable delivery (customer responsibility)
  • Refunds process within 1-2 business days of receipt

Important Notes:

  • Original packaging is considered part of the product
  • Return shipping costs are non-refundable
  • Final sale items may have different policies
  • Allow 5-10 business days for refund processing

For full details, visit our Help Center or review our Terms and Conditions